Here is what was said:

Thank you for making a difference in the customer experience.  In this case winning a customer over from Key Bank - Way to go!!!Customers comments - “Sasha was friendly, understanding and Maura warm friendly person. He was thankful for my patience as I had large deposits on a new account and it took a minute to work through all the procedures. Will want to deal with him again! Very pleased with making my switch from another bank. Will look to move all my accounts including my business accounts over